Name, email, phone and preferred contact time
Used so EMPMAX can respond to the enquiry, arrange a call and follow up appropriately.
Data protection
Privacy and data protection at EMPMAX.
EMPMAX collects only the information needed to understand enquiries, route people toward suitable support, respond to bookings and review contractor or partnership interest.
What is collected
Website enquiries are designed to be useful without asking for unnecessary private detail.
Please only share what is relevant to the enquiry. The website does not need medical records, detailed trauma history, financial documents or unnecessary sensitive information.
Support category, urgency and short background
Used to route enquiries toward coaching, counselling, mentoring, career support, training, youth support or another suitable next step.
Training, quote and partnership information
Used to understand audience size, delivery format, training aims, contractor readiness or partnership interest.
AI intake context and enquiry summaries
Used to provide clearer website answers, identify the likely support route and create an enquiry summary when the visitor chooses to leave details.
How information is used
EMPMAX uses enquiry information for clear, limited purposes.
- To respond to booking requests, support enquiries and training quote requests.
- To decide whether coaching, counselling, mentoring, career support, training or another pathway may be suitable.
- To identify urgent or safeguarding-related enquiries so they can be handled carefully.
- To review contractor, referral partner and organisational collaboration requests.
- To maintain a structured enquiry record for follow-up by the EMPMAX team.
- To improve the website intake journey without publishing personal information.
Private Vercel storage
Form submissions are saved to private CSV registers in Vercel Blob storage. These files are not public website pages and are accessed through protected director-only CSV routes.
Limited director review
Enquiry and contractor CSV downloads require a secure admin token. Sensitive CSV routes are marked no-store and noindex so they are not intended for browser or search caching.
Practical protection
The site uses HTTPS through Vercel, protected API routes, spam controls, response security headers and private storage for lead information.
Safeguarding and sensitive information
The intake process is careful, but it is not emergency support.
If someone appears to be at immediate risk, safety and urgent signposting come before booking or qualification.
Immediate danger
If you are in immediate danger or feel you may harm yourself or someone else, call 999 now or go to A&E.
Young person enquiries
Where support is for a young person, EMPMAX may need to involve a parent, guardian, school, support worker or appropriate adult.
No diagnosis in the website
The website assistant does not diagnose, provide therapy, replace a counsellor, doctor, crisis worker or emergency service.
Share only what is needed
Visitors are encouraged to share only enough information for EMPMAX to understand the enquiry and make contact safely.
Your choices
You can contact EMPMAX about your personal information.
You can ask EMPMAX to confirm what enquiry information is held about you, correct details, request deletion where appropriate, or raise a concern about how your information is used.
Last updated: 19 June 2026. This page is a practical website privacy notice and should be reviewed by EMPMAX alongside its wider data protection, safeguarding and record-retention policies.